Ayu Purwati, Astri, and Hanif Hanif. 2019. “Analisa Total Service Quality Management Terhadap Kepuasan Pelanggan Go-Jek ”.
Hirarki : Jurnal Ilmiah Manajemen Dan Bisnis
1 (2):24-33. https://doi.org/10.30606/hirarki.v1i2.191.